Damage and waivers

Damage Assessment

We want you to have the most pleasant experience possible when you hire from us, however we understand that things can go wrong. Something like one in five van hires incur some sort of damage. Take a look at any parcel delivery van if you don’t believe us – even professional drivers get it wrong frequently, please consider taking one of our damage waiver products to reduce your liability.

All damage is highlighted and photographed for assessment.

We try to be as fair as possible estimating repair costs but when things do go wrong modern vehicles are very expensive to repair.

We adhere to the BVRLA guidelines for assessing damage and also have the ability to get an independent qualified insurance assessor to provide a repair estimate should you be dissatisfied with our appraisal.

Our excess charge comprises the following:

Repair costs
Loss of revenue whilst the vehicle is repaired
Any consequential loss of value
Delivery & Collection to the repairer
Any third party claim on our insurance policy

Standard policy excess

The hirer is liable for the first £1500 (21 to 25 £2000) of any damage, loss or claim on the policy.

Collision Damage Waiver

£20 per day

Capped to £200 for a 28 day period.

This waiver reduces your liability for damage, loss or claim on the policy to £750 (21 to 25 £1250). (Excludes overhead & Width restriction damage).

Key details

Great value
Reduced excess
Peace of mind

Super Collision Damage Waiver

£30 per day

Capped to £300 for a 28 day period.

This waiver reduces your liability in the event of loss, damage or claim on the policy to £250.00. (21 to 25 £750) (Excludes overhead & Width restriction damage). Also covers windscreen & tyre damage. Perfect for longer rentals.