If you have a Complaint

Please either email of send us a letter to our registered office address below. Can you please send as much detail as possible, including and photos and evidence you may have.

Complaints Procedure

Complaints can be made by letter or email at:
40 king street, west malling, kent, ME196QT
Info@jjrentals.co.uk

We will acknowledge receipt of the complaint by customers preferred method within three working days

We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved

We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, the customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk